Restaurant CRM + WhatsApp Automation · Restaurants / Hospitality
VirtualHub
A multi-tenant restaurant CRM with integrated WhatsApp automation, real-time chat, AI-powered auto-replies, and order management.
The challenge
Restaurant owners needed a unified platform to manage customers, orders, and WhatsApp conversations. They were juggling multiple tools and losing orders because manual WhatsApp responses were too slow during peak hours.
What we built
We built a real-time CRM with Django Channels for WebSocket connections, dual WhatsApp provider support (Meta Cloud API + Baileys), and an AI-powered workflow automation engine. The system handles everything from customer intake to order fulfillment through automated conversation flows.
What changed
VirtualHub is a multi-tenant restaurant platform with real-time WebSocket chat, AI auto-reply service (LangGraph + OpenAI/Anthropic), interactive WhatsApp menus, order tracking with full lifecycle management, customer management with Google Maps geocoding, and automated workflow bots for common restaurant interactions.